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PRIVACY POLICY

CRAFT Hardwood Ltd

Last Updated: December 2025

1. INTRODUCTION

CRAFT Hardwood Ltd ("we," "us," or "our") is committed to protecting your privacy.

 

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website ( www.crafthardwood.co.uk)

  • Use our contact forms

  • Book consultations

  • Request quotes or information

  • Communicate with us via phone, email, or other means

  • By using our website or services, you agree to the collection and use of information in accordance with this policy.

Company Details:

  • Company Name: CRAFT Hardwood Ltd

  • Company Number: 13034218

  • Registered Address: 78 Draperfield, Chorley, Lancashire, PR7 3PL

  • Contact Email: contact@crafthardwood.co.uk  

  • Phone: 07856 308 208

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

 

We collect personal information that you voluntarily provide when you use:

 

Contact Forms & Enquiries:

  • Full name

  • Email address

  • Phone number

  • Property location/address

  • Project details and requirements

  • Any other information you choose to provide in your message

 

Consultation Bookings:

  • Full name

  • Email address

  • Phone number

  • Property address

  • Preferred consultation date/time

  • Payment information (processed securely via Stripe or PayPal)

  • Project type and requirements

 

Architect/Designer Partnership Applications:

 

  • Full name

  • Email address

  • Phone number

  • Firm/practice name

  • Professional role

  • Office location

  • Project information

 

2.2 Information Collected Automatically When you visit our website, we automatically collect certain information:

 

Technical Information:

  • IP address Browser type and version

  • Operating system

  • Device type (desktop, mobile, tablet)

  • Pages visited and time spent on pages

  • Referring website/source

  • Date and time of visit

 

Cookies and Tracking Technologies:

We use cookies to improve your browsing experience See Section 7 for detailed cookie information

 

2.3 Information

​

We do NOT collect:

  • Sensitive personal data (race, religion, political opinions, health data)

  • Financial information directly (payments processed by third-party secure processors)

  • Information from children under 16

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

 

3.1 To Provide Our Services Respond to your enquiries and requests

 

  • Schedule and conduct consultations

  • Prepare quotes and proposals

  • Communicate about your project

  • Provide customer support

  • Process consultation bookings and payments

 

3.2 Business Operations Maintain and improve our website

 

  • Analyse website usage and performance

  • Understand customer needs and preferences

  • Develop new services and offerings

 

3.3 Marketing Communications (With Your Consent)

 

  • Send information about our services

  • Share relevant project examples and case studies

  • Provide tips on floor care and maintenance

  • Notify you of special offers or promotions

​

You can opt out of marketing communications at any time by:

​

3.4 Legal Obligations

  • Comply with legal and regulatory requirements

  • Establish, exercise, or defend legal claims

  • Protect our rights, privacy, safety, or property

  • Prevent fraud and ensure website security

4. LEGAL BASIS FOR PROCESSING (UK GDPR)

We process your personal data under the following legal bases:

 

Contract Performance:

  • When you book a consultation or request our services, we process your data to fulfil our contract with you

 

Legitimate Interests:

  • Improving our website and services

  • Marketing our services to prospective clients

  • Protecting our business and preventing fraud

 

Consent:

  • When you opt in to receive marketing communications

  • When you submit information via contact forms

 

Legal Obligation:

  • Complying with legal and regulatory requirements (e.g., tax, accounting)

5. HOW WE SHARE YOUR INFORMATION

5.1 Third-Party Service Providers

​

We share your information with trusted third-party service providers who help us operate our business:

 

Website Hosting: Wix.com: Hosts our website and processes form submissions Privacy Policy: https://www.wix.com/about/privacy

Payment Processing: Stripe: Processes consultation booking payments securely Privacy Policy: https://stripe.com/gb/privacy

 

We do NOT store your payment card details

 

Email Services:

  • Email service providers for sending communications

  • Only used to send emails you've requested or consented to

 

Analytics:

  • Google Analytics (if used) to understand website usage

  • Data is anonymized and aggregated

 

5.2 Business Partners

​

Architects & Interior Designers:

  • When referred by an architect/designer, we may share project updates with them (with your knowledge)

 

Subcontractors:

  • Trusted installation teams working on your project (only necessary information shared)

 

5.3 Legal Requirements

 

We may disclose your information if required to:

  • Comply with legal obligations

  • Respond to lawful requests from public authorities

  • Protect our rights, privacy, safety, or property

  • Investigate fraud or security issues

 

5.4 We Do NOT:

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❌ Sell your personal information

❌ Rent your contact details to third parties

❌ Share your information for others' marketing purposes

❌ Transfer data outside the UK/EEA without adequate safeguards

6. DATA RETENTION

6.1 How Long We Keep Your Information

 

Active Enquiries & Projects:

  • Information retained for duration of enquiry/project plus 6 years (for legal/tax purposes)

 

Completed Projects:

  • Project information retained for 6 years after completion (legal requirement for construction work)

 

Marketing Communications:

  • Contact details retained until you unsubscribe or request deletion

 

Website Analytics:

  • Typically retained for 26 months (Google Analytics default)

 

6.2 Deletion

  • After retention periods expire, we securely delete or anonymize your personal information. You can request earlier deletion (see Section 9 - Your Rights).

7. COOKIES AND TRACKING

7.1 What Are Cookies?

 

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

 

7.2 Types of Cookies

 

We Use Essential Cookies (Required):

  • Enable core website functionality

  • Remember your preferences during your visit

  • Security and authentication

  • Cannot be disabled without affecting website functionality

 

Analytics Cookies (Optional):

  • Help us understand how visitors use our website

  • Provide anonymous statistics (pages viewed, time on site, etc.)

  • Used to improve website performance and content

 

Marketing Cookies (Optional):

  • May be used if you interact with our social media or advertising

  • Help us show relevant information to prospective clients

 

7.3 Managing Cookies

 

You can control cookies through:

 

Browser Settings:

  • Most browsers allow you to refuse or delete cookies Check your browser's help section for instructions

 

Cookie Consent Tool:

  • When you first visit our site, you'll see a cookie banner You can accept or decline optional cookies

  • Essential cookies cannot be disabled

  • Note: Disabling cookies may affect website functionality.

 

7.4 Third-Party Cookies

 

Wix Platform:

  • May set cookies for website functionality

​

Google Analytics:

  • If used, sets cookies to track anonymous usage data

​

These third parties have their own privacy policies.

8. DATA SECURITY

8.1 How We Protect Your Information

 

We implement appropriate technical and organizational measures to protect your personal data:

 

Technical Measures:

  • Secure HTTPS encryption for website (SSL certificate)

  • Secure servers and hosting infrastructure

  • Regular security updates and patches

  • Firewall protection

 

Access controls and authentication Organizational Measures:

  • Limited access to personal data (only authorized personnel)

  • Staff training on data protection

  • Confidentiality agreements with service providers

  • Regular security reviews

 

Payment Security:

  • Payment card information processed by PCI-DSS compliant payment processors (Stripe) We do NOT store payment card details on our servers

 

8.2 Data Breach Notification

 

In the unlikely event of a data breach that poses a risk to your rights, we will:

  • Notify the Information Commissioner's Office (ICO) within 72 hours

  • Notify affected individuals without undue delay

  • Take immediate steps to contain and remedy the breach

9. YOUR RIGHTS (UK GDPR)

Under UK data protection law, you have the following rights:

 

9.1 Right to Access

  • Request a copy of the personal information we hold about you

  • Receive information about how we use your data

 

9.2 Right to Rectification

  • Request correction of inaccurate or incomplete personal data

 

9.3 Right to Erasure ("Right to be Forgotten")

  • Request deletion of your personal data in certain circumstances

  • Note: We may need to retain some information for legal reasons

 

9.4 Right to Restrict Processing

  • Request that we limit how we use your personal data in certain circumstances

 

9.5 Right to Data Portability

  • Request a copy of your personal data in a structured, machine-readable format

  • Request transfer of your data to another organization

 

9.6 Right to Object

  • Object to processing based on legitimate interests

  • Object to direct marketing (opt-out)

 

9.7 Right to Withdraw Consent

  • Where we process data based on your consent, you can withdraw consent at any time

 

9.8 How to Exercise Your Rights

 

Contact us:

Email: contact@crafthardwood.co.uk

Phone: 07856 308 208

Post: CRAFT Hardwood Ltd, 78 Draperfield, Chorley, PR7 3PL

​

We will respond within 30 days (may extend to 90 days for complex requests). No fee unless requests are manifestly unfounded or excessive.

10. CHILDREN'S PRIVACY

Our website and services are not directed at children under 16.

 

We do not knowingly collect personal information from children under 16.

 

If you believe we have inadvertently collected information from a child under 16, please contact us immediately and we will delete it.

11. INTERNATIONAL TRANSFERS

We primarily operate within the UK. Your personal data is stored and processed within the UK/EEA.

​

If we need to transfer data outside the UK/EEA, we will:

  • Ensure adequate safeguards are in place (e.g., Standard Contractual Clauses)

  • Only use countries/organizations with adequate data protection

  • Inform you of any transfers

12. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites (e.g., social media, suppliers).

 

We are NOT responsible for:

  • Privacy practices of external websites

  • Content on external websites

 

We recommend:

  • Review the privacy policy of any external website you visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

 

  • Changes in law or regulation

  • Changes to our business practices

  • Improvements to our data protection practices

 

When we make changes:

  • We will update the "Last Updated" date at the top

  • Significant changes will be highlighted on our website

  • We may notify you by email if you're an active client

 

Your continued use of our website after changes constitutes acceptance of the updated policy

14. CONTACT US & COMPLAINTS

14.1 Questions or Concerns

 

If you have questions about this Privacy Policy or how we handle your data:

 

Email: contact@crafthardwood.co.uk

Phone: 07856 308 208

Post: CRAFT Hardwood Ltd, 78 Draperfield, Chorley, PR7 3PL

 

14.2 Complaints

If you're unhappy with how we've handled your personal data, you have the right to complain to:

 

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/make-a-complaint/

Phone: 0303 123 1113

Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

However, we encourage you to contact us first so we can try to resolve your concern.

15. CONSENT TO THIS PRIVACY POLICY

By using our website, submitting forms, or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

 

For marketing communications, we will obtain your explicit consent (opt-in).

Last Reviewed: December 2024

END OF PRIVACY POLICY

 

CRAFT Hardwood Ltd

Company Number: 13034218

Email: contact@crafthardwood.co.uk

Phone: 07856 308 208

Last Reviewed: December 2025

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